Calvince Ajwang

About Me

Versatile tech professional with a background in web hosting, cloud services, and technical support. Experienced in managing digital infrastructure, resolving complex issues, and supporting remote teams with reliable systems. Passionate about leveraging technology to drive impact, streamline operations, and enable scalable, efficient service delivery in purpose-driven environments.

Technical Skills

cPanel/WHM Administration
DNS Configuration (A, MX, CNAME, TXT, SPF, DKIM, DMARC)
Domain Registration and Transfers
SSL Certificate Installation & Renewal
Email Hosting Setup (Google Workspace, Microsoft 365, Zoho)
Server Monitoring and Troubleshooting
FTP/SFTP Setup and File Permissions
WHMCS System Integration
IP Blacklist Resolution & Email Deliverability Fixes
WordPress Installation, Migration, and Optimization
Plugin & Theme Customization
Elementor, WPBakery, and Page Builders
E-Commerce (WooCommerce Setup)
Website Backups and Restorations
SMTP Configuration and Diagnostics
Mail Server Logs Analysis
Email Routing and MX Priority Management
Bulk Email Systems (Mailchimp, SendGrid)
Helpdesk Systems and Ticket Resolution
Client Training and Onboarding
Technical Documentation and User Guides

Work Experience

Technical Operations Officer

LEGIBRA, Nairobi | 2021 - Present

Manage domain registrations, hosting accounts, and server configurations for corporate and SME clients.
Oversee email system setup and troubleshooting across platforms (Google Workspace, Microsoft 365, Zoho).
Perform DNS, SPF/DKIM/DMARC configurations to improve email deliverability.
Lead client onboarding, technical documentation, and after-sales support for hosting products.
Troubleshoot website issues, perform migrations, optimize WordPress performance, and install SSLs.

Freelance Web Hosting & Digital Support Consultant

Remote | Africa & Global | 2019 - 2020

Supported clients with domain transfers, website setup, and CMS (WordPress) configurations.
Diagnosed and resolved DNS, email, and server-related issues via remote sessions.
Created user guides and training for non-technical users managing digital platforms.
Collaborated with developers and designers to deliver end-to-end website solutions.

Administrative Assistant (Contract)

SmartServe Solutions Ltd, Nairobi, Kenya | 2015 - 2018

Managed daily office operations, scheduling meetings, and maintaining organized filing systems.
Prepared reports, maintained internal documentation, and supported procurement and vendor management.
Liaised between departments and external partners to ensure timely flow of communication and project updates.
Provided logistical support for team events, workshops, and field activities.
Assisted in basic financial tracking using Excel and QuickBooks.